Ireland: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Ireland.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Ireland.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
AIB (Allied Irish Banks)
Bank- Fraud line (freephone):1800 24 22 27(24/7)
- Fraud line, from abroad:+353 1 771 5639(24/7)
- Lost or stolen card:+353 1 668 5500(24/7)
- Lost or stolen card (second line):+353 1 269 5022(24/7)
App or online: Internet or mobile banking: freeze or block the card and order a new one.
Bank of Ireland
Bank- Fraud and emergencies (freephone, Ireland):1800 946 764(24/7)
- From Great Britain and Northern Ireland (freephone):0800 121 7790(24/7)
- From anywhere else:+353 1 679 8993(24/7)
- Lost or stolen card or device, from outside Ireland and the UK:+353 56 775 7007(24/7)
Report phishing: [email protected]
PTSB (Permanent TSB)
Bank- Fraud line:+353 1 669 5851(24/7)
- Lost or stolen card (freephone):1800 687 687(24/7)
- Lost or stolen card, from abroad:+353 1 212 4290(24/7)
App or online: Open24 online banking or the PTSB app: cancel the card and order a new one.
If your bank won’t help
Financial Services and Pensions Ombudsman (FSPO)
Free, independent resolution of complaints against banks.
Complain to the bank first, then use the online form and attach the bank's final response letter. Phone +353 1 567 7000, [email protected].
Official websiteYour rights
- Payment Services Regulations 2018 (S.I. No. 6 of 2018). Your bank must refund an unauthorised payment straight away, and no later than the end of the next business day after you report it, unless it suspects fraud and tells the authorities. If a lost, stolen or misused card or code was involved, you pay at most EUR 50, unless you acted fraudulently or with gross negligence. The bank must prove the payment was properly authenticated. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Ireland lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ireland (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.