Iraq: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in Iraq.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Iraq.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Iraq
- Most Iraqi banks publish no dedicated fraud line: call your bank's call centre, or the number on the back of your card, straight away.
- We could not verify contact numbers for Rafidain Bank or ZainCash. Use only the number printed on your card or shown in the official app.
- We found no official rule that guarantees a refund for unauthorised transfers in Iraq, so report the loss to your bank as fast as you can.
Bank and payment fraud lines
Qi Card (International Smart Card)
Wallet- Customer care (from Zain, Asiacell or Korek mobiles):422
- From outside Iraq:00964 771 640 4444
Email: [email protected]
Bank of Baghdad
Bank- Call centre:6210
- Head office:+964 773 928 3002
App or online: Online complaints platform: https://bankofbaghdad.com.iq/complaints-platform
Email: [email protected]
National Bank of Iraq (NBI)
Bank- Call centre (unrecognised transactions, card kept by ATM):+964 771 777 7444
- Call centre (second number):+964 780 777 7444
Iraqi Islamic Bank for Investment and Development (IIB)
Bank- Quick hotline:6566
- Mobile:+964 772 100 0122
- Mobile:+964 782 100 0122
- Landline:+964 1 542 4042
- Banking awareness department:00964 780 280 0999
App or online: Complaint form on the bank's complaints page; you get a reference number to follow up.
Email: [email protected]
Credit Bank of Iraq
Bank- Call centre (working hours):0790 190 7114
- Call centre from abroad:+964 790 190 7114
- Call centre after 4pm and on holidays (Kuwait number):+965 2259 3680(After 4pm on working days, and holidays)
Rasheed Bank
BankNot listed here
We could not confirm contact details on the official website of: Rafidain Bank, ZainCash. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Central Bank of Iraq complaints platform
Complaints about a bank that has not resolved your problem.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Iraq.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.