Mobile Wallet Fraud Help · Iraq
Qi Card Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Qi Card, or money left your Qi Card account without your permission, contact Qi Card straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Qi Card’s official line below, or use help inside the official Qi Card app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Qi Card will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Iraq, and keep screenshots of every message and payment.
Official Qi Card fraud contacts
Qi Card (International Smart Card)
Wallet- Customer care (from Zain, Asiacell or Korek mobiles):422
- From outside Iraq:00964 771 640 4444
Email: [email protected]
Know this about Iraq
- Most Iraqi banks publish no dedicated fraud line: call your bank's call centre, or the number on the back of your card, straight away.
- We could not verify contact numbers for Rafidain Bank or ZainCash. Use only the number printed on your card or shown in the official app.
- We found no official rule that guarantees a refund for unauthorised transfers in Iraq, so report the loss to your bank as fast as you can.
If Qi Card won’t help
Central Bank of Iraq complaints platform
Complaints about a bank that has not resolved your problem.
Official websiteReport it to the police too
Cybercrime agencies in Iraq lists who to report to.
These contacts were read on Qi Card’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Iraq are in Bank Fraud Help: Iraq, and every wallet is in Mobile Wallet Fraud Help.