OP Financial Group Fraud: How to Report It and Stop the Money
If money left your OP Financial Group account without your permission, or you paid a scammer, contact OP Financial Group straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call OP Financial Group’s official line below, or use help inside the official OP Financial Group app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. OP Financial Group will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Finland, and keep screenshots of every message and payment.
Official OP Financial Group fraud contacts
OP Financial Group (OP Bank)
Bank- Block card (OP Deactivation Service, from abroad):+358 100 0555(24/7)
- Card customer service (not for blocking):0100 0500(Mon–Fri 8am–7pm)
If OP Financial Group won’t help
FINE (Finnish Financial Ombudsman Bureau) and its Banking Complaints Board
Free advice on payment cards, card blocking, phishing and fraud. Its Banking Complaints Board handles disputes with banks.
FIN-FSA (Finanssivalvonta)
General guidance on payment cards and scams. It cannot settle your dispute with a bank.
Contact your bank first.
Official websiteYour rights as a OP Financial Group customer in Finland
- Finnish payment services law: unauthorised card use. You are not liable for unauthorised transactions if you took normal care and followed the card terms, and your liability ends once you tell the bank. If you were careless, you pay at most EUR 50. That cap does not apply to gross negligence or intent. Source
Report it to the police too
Cybercrime agencies in Finland lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Finland (2026).
Common questions about OP Financial Group fraud
- What is the OP Financial Group fraud helpline number?
- OP Financial Group lists these numbers on its own website: Block card (OP Deactivation Service, from abroad): +358 100 0555 (24/7); Card customer service (not for blocking): 0100 0500 (Mon–Fri 8am–7pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to OP Financial Group?
- Call OP Financial Group's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if OP Financial Group will not help or refund me?
- In Finland you can complain to FINE (Finnish Financial Ombudsman Bureau) and its Banking Complaints Board, FIN-FSA (Finanssivalvonta). Details of what each one handles are on this page.
Other providers in Finland
Nordea FinlandS-PankkiDanske Bank FinlandFinnish card closure service
These contacts were read on OP Financial Group’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not OP Financial Group and cannot recover money. All Finland providers are in Bank Fraud Help: Finland.