Nordea Finland Fraud: How to Report It and Stop the Money
If money left your Nordea Finland account without your permission, or you paid a scammer, contact Nordea Finland straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Nordea Finland’s official line below, or use help inside the official Nordea Finland app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Nordea Finland will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Finland, and keep screenshots of every message and payment.
Official Nordea Finland fraud contacts
Nordea Finland
Bank- Block card (shared card closure service):020 333(24/7)
- From abroad:+358 20 333(24/7)
App or online: Mobile or online bank: close the card temporarily or permanently.
Report phishing: [email protected]
If Nordea Finland won’t help
FINE (Finnish Financial Ombudsman Bureau) and its Banking Complaints Board
Free advice on payment cards, card blocking, phishing and fraud. Its Banking Complaints Board handles disputes with banks.
FIN-FSA (Finanssivalvonta)
General guidance on payment cards and scams. It cannot settle your dispute with a bank.
Contact your bank first.
Official websiteYour rights as a Nordea Finland customer in Finland
- Finnish payment services law: unauthorised card use. You are not liable for unauthorised transactions if you took normal care and followed the card terms, and your liability ends once you tell the bank. If you were careless, you pay at most EUR 50. That cap does not apply to gross negligence or intent. Source
Report it to the police too
Cybercrime agencies in Finland lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Finland (2026).
Common questions about Nordea Finland fraud
- What is the Nordea Finland fraud helpline number?
- Nordea Finland lists these numbers on its own website: Block card (shared card closure service): 020 333 (24/7); From abroad: +358 20 333 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Nordea Finland?
- Call Nordea Finland's official line, or report it in the app or online: Mobile or online bank: close the card temporarily or permanently.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Nordea Finland will not help or refund me?
- In Finland you can complain to FINE (Finnish Financial Ombudsman Bureau) and its Banking Complaints Board, FIN-FSA (Finanssivalvonta). Details of what each one handles are on this page.
Other providers in Finland
OP Financial GroupS-PankkiDanske Bank FinlandFinnish card closure service
These contacts were read on Nordea Finland’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Nordea Finland and cannot recover money. All Finland providers are in Bank Fraud Help: Finland.