Dashen Bank Fraud: How to Report It and Stop the Money
If money left your Dashen Bank account without your permission, or you paid a scammer, contact Dashen Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Dashen Bank’s official line below, or use help inside the official Dashen Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Dashen Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ethiopia, and keep screenshots of every message and payment.
Official Dashen Bank fraud contacts
Dashen Bank
Bank- Customer care short code:6333
- Head office:+251 11 557 9124
- Head office:+251 11 465 3037
App or online: Complaint and feedback form on dashenbanksc.com
Email: [email protected]
If Dashen Bank won’t help
National Bank of Ethiopia: Financial Consumer Protection
Unresolved complaints against banks, microfinance institutions and payment providers, including mobile money.
Complain to the provider first. If it is not resolved within 10 business days, use the online form on the page or call 6230.
Official websiteYour rights as a Dashen Bank customer in Ethiopia
- National Bank of Ethiopia complaint rule. The National Bank of Ethiopia reviews a complaint only if the provider has not resolved it within 10 business days. Source
- telebirr complaint handling. telebirr's terms say complaints are resolved within 3 days at most. Unresolved disputes can be taken to the National Bank of Ethiopia. Source
Report it to the police too
Cybercrime agencies in Ethiopia lists who to report to.
Common questions about Dashen Bank fraud
- What is the Dashen Bank fraud helpline number?
- Dashen Bank lists these numbers on its own website: Customer care short code: 6333; Head office: +251 11 557 9124; Head office: +251 11 465 3037. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Dashen Bank?
- Call Dashen Bank's official line, or report it in the app or online: Complaint and feedback form on dashenbanksc.com, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Dashen Bank will not help or refund me?
- In Ethiopia you can complain to National Bank of Ethiopia: Financial Consumer Protection. Details of what each one handles are on this page.
Other providers in Ethiopia
Commercial Bank of EthiopiaAwash BankBank of AbyssiniaM-Pesa Ethiopiatelebirr
These contacts were read on Dashen Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Dashen Bank and cannot recover money. All Ethiopia providers are in Bank Fraud Help: Ethiopia.