Awash Bank Fraud: How to Report It and Stop the Money
If money left your Awash Bank account without your permission, or you paid a scammer, contact Awash Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Awash Bank’s official line below, or use help inside the official Awash Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Awash Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ethiopia, and keep screenshots of every message and payment.
Official Awash Bank fraud contacts
Awash Bank
Bank- Contact centre (also for suspicious activity):8980(Daily 9am–11pm)
- Report suspicious activity:+251 11 557 3570
- Report suspicious activity:+251 11 557 0087
Email: [email protected], [email protected]
Report phishing: [email protected]
If Awash Bank won’t help
National Bank of Ethiopia: Financial Consumer Protection
Unresolved complaints against banks, microfinance institutions and payment providers, including mobile money.
Complain to the provider first. If it is not resolved within 10 business days, use the online form on the page or call 6230.
Official websiteYour rights as a Awash Bank customer in Ethiopia
- National Bank of Ethiopia complaint rule. The National Bank of Ethiopia reviews a complaint only if the provider has not resolved it within 10 business days. Source
- telebirr complaint handling. telebirr's terms say complaints are resolved within 3 days at most. Unresolved disputes can be taken to the National Bank of Ethiopia. Source
Report it to the police too
Cybercrime agencies in Ethiopia lists who to report to.
Common questions about Awash Bank fraud
- What is the Awash Bank fraud helpline number?
- Awash Bank lists these numbers on its own website: Contact centre (also for suspicious activity): 8980 (Daily 9am–11pm); Report suspicious activity: +251 11 557 3570; Report suspicious activity: +251 11 557 0087. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Awash Bank?
- Call Awash Bank's official line, or report it by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Awash Bank will not help or refund me?
- In Ethiopia you can complain to National Bank of Ethiopia: Financial Consumer Protection. Details of what each one handles are on this page.
Other providers in Ethiopia
Commercial Bank of EthiopiaBank of AbyssiniaDashen BankM-Pesa Ethiopiatelebirr
These contacts were read on Awash Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Awash Bank and cannot recover money. All Ethiopia providers are in Bank Fraud Help: Ethiopia.