Bank of Abyssinia Fraud: How to Report It and Stop the Money
If money left your Bank of Abyssinia account without your permission, or you paid a scammer, contact Bank of Abyssinia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Abyssinia’s official line below, or use help inside the official Bank of Abyssinia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Abyssinia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ethiopia, and keep screenshots of every message and payment.
Official Bank of Abyssinia fraud contacts
Bank of Abyssinia
Bank- Contact centre (free): suspicious messages and unauthorised transactions:8397
Email: [email protected]
If Bank of Abyssinia won’t help
National Bank of Ethiopia: Financial Consumer Protection
Unresolved complaints against banks, microfinance institutions and payment providers, including mobile money.
Complain to the provider first. If it is not resolved within 10 business days, use the online form on the page or call 6230.
Official websiteYour rights as a Bank of Abyssinia customer in Ethiopia
- National Bank of Ethiopia complaint rule. The National Bank of Ethiopia reviews a complaint only if the provider has not resolved it within 10 business days. Source
- telebirr complaint handling. telebirr's terms say complaints are resolved within 3 days at most. Unresolved disputes can be taken to the National Bank of Ethiopia. Source
Report it to the police too
Cybercrime agencies in Ethiopia lists who to report to.
Common questions about Bank of Abyssinia fraud
- What is the Bank of Abyssinia fraud helpline number?
- Bank of Abyssinia lists these numbers on its own website: Contact centre (free): suspicious messages and unauthorised transactions: 8397. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Abyssinia?
- Call Bank of Abyssinia's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Abyssinia will not help or refund me?
- In Ethiopia you can complain to National Bank of Ethiopia: Financial Consumer Protection. Details of what each one handles are on this page.
Other providers in Ethiopia
Commercial Bank of EthiopiaAwash BankDashen BankM-Pesa Ethiopiatelebirr
These contacts were read on Bank of Abyssinia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Abyssinia and cannot recover money. All Ethiopia providers are in Bank Fraud Help: Ethiopia.