M-Pesa Ethiopia Fraud: How to Report It and Stop the Money
If you sent money to a scammer through M-Pesa Ethiopia, or money left your M-Pesa Ethiopia account without your permission, contact M-Pesa Ethiopia straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call M-Pesa Ethiopia’s official line below, or use help inside the official M-Pesa Ethiopia app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. M-Pesa Ethiopia will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Ethiopia, and keep screenshots of every message and payment.
Official M-Pesa Ethiopia fraud contacts
M-Pesa Ethiopia (Safaricom Ethiopia)
Mobile money- Report a lost or stolen line or suspicious activity:733(24/7)
Phone code: *733#: M-Pesa menu
Email: [email protected]
If M-Pesa Ethiopia won’t help
National Bank of Ethiopia: Financial Consumer Protection
Unresolved complaints against banks, microfinance institutions and payment providers, including mobile money.
Complain to the provider first. If it is not resolved within 10 business days, use the online form on the page or call 6230.
Official websiteReport it to the police too
Cybercrime agencies in Ethiopia lists who to report to.
Other wallets in Ethiopia
These contacts were read on M-Pesa Ethiopia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Ethiopia are in Bank Fraud Help: Ethiopia, and every wallet is in Mobile Wallet Fraud Help.