Nedbank Eswatini Fraud: How to Report It and Stop the Money
If money left your Nedbank Eswatini account without your permission, or you paid a scammer, contact Nedbank Eswatini straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Nedbank Eswatini’s official line below, or use help inside the official Nedbank Eswatini app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Nedbank Eswatini will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Eswatini, and keep screenshots of every message and payment.
Official Nedbank Eswatini fraud contacts
Nedbank Eswatini
Bank- Lost or stolen card (business hours):+268 3278 1999(Mon–Tue 8am–5pm, Wed–Thu 8am–4:45pm, Fri 8am–4:30pm, Sat 8am–12pm)
- Lost or stolen card (after hours):+268 2404 0000(After business hours)
Email: [email protected]
If Nedbank Eswatini won’t help
Central Bank of Eswatini: Ombudsman
Free help with complaints against banks that the bank did not resolve.
Complain to your bank first. Then email [email protected] or call +268 2408 2274, saying what went wrong and the outcome you want.
Official websiteYour rights as a Nedbank Eswatini customer in Eswatini
- Ombudsman does not handle matters pending in court. The Central Bank of Eswatini Ombudsman does not normally investigate a complaint that is already before a court. Source
Report it to the police too
Cybercrime agencies in Eswatini lists who to report to.
Common questions about Nedbank Eswatini fraud
- What is the Nedbank Eswatini fraud helpline number?
- Nedbank Eswatini lists these numbers on its own website: Lost or stolen card (business hours): +268 3278 1999 (Mon–Tue 8am–5pm, Wed–Thu 8am–4:45pm, Fri 8am–4:30pm, Sat 8am–12pm); Lost or stolen card (after hours): +268 2404 0000 (After business hours). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Nedbank Eswatini?
- Call Nedbank Eswatini's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Nedbank Eswatini will not help or refund me?
- In Eswatini you can complain to Central Bank of Eswatini: Ombudsman. Details of what each one handles are on this page.
Other providers in Eswatini
These contacts were read on Nedbank Eswatini’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Nedbank Eswatini and cannot recover money. All Eswatini providers are in Bank Fraud Help: Eswatini.