Eswatini: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Eswatini.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Eswatini.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Standard Bank Eswatini
Bank- Customer care:+268 2517 5300(Mon–Fri 8am–5pm, Sat 8am–12pm)
- From abroad:+27 11 299 4786
Email: [email protected]
Report phishing: [email protected]
FNB Eswatini
Bank- Report a fraudulent email, call or message:+268 2518 4637
App or online: Use 'Report fraud' in the FNB Security Centre online
Email: [email protected]
Report phishing: [email protected]
Nedbank Eswatini
Bank- Lost or stolen card (business hours):+268 3278 1999(Mon–Tue 8am–5pm, Wed–Thu 8am–4:45pm, Fri 8am–4:30pm, Sat 8am–12pm)
- Lost or stolen card (after hours):+268 2404 0000(After business hours)
Email: [email protected]
MTN MoMo Eswatini
Mobile moneyEmail: [email protected]
Not listed here
We could not confirm contact details on the official website of: Eswatini Bank. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Central Bank of Eswatini: Ombudsman
Free help with complaints against banks that the bank did not resolve.
Complain to your bank first. Then email [email protected] or call +268 2408 2274, saying what went wrong and the outcome you want.
Official websiteYour rights
- Ombudsman does not handle matters pending in court. The Central Bank of Eswatini Ombudsman does not normally investigate a complaint that is already before a court. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Eswatini.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.