FNB Eswatini Fraud: How to Report It and Stop the Money
If money left your FNB Eswatini account without your permission, or you paid a scammer, contact FNB Eswatini straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call FNB Eswatini’s official line below, or use help inside the official FNB Eswatini app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. FNB Eswatini will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Eswatini, and keep screenshots of every message and payment.
Official FNB Eswatini fraud contacts
FNB Eswatini
Bank- Report a fraudulent email, call or message:+268 2518 4637
App or online: Use 'Report fraud' in the FNB Security Centre online
Email: [email protected]
Report phishing: [email protected]
If FNB Eswatini won’t help
Central Bank of Eswatini: Ombudsman
Free help with complaints against banks that the bank did not resolve.
Complain to your bank first. Then email [email protected] or call +268 2408 2274, saying what went wrong and the outcome you want.
Official websiteYour rights as a FNB Eswatini customer in Eswatini
- Ombudsman does not handle matters pending in court. The Central Bank of Eswatini Ombudsman does not normally investigate a complaint that is already before a court. Source
Report it to the police too
Cybercrime agencies in Eswatini lists who to report to.
Common questions about FNB Eswatini fraud
- What is the FNB Eswatini fraud helpline number?
- FNB Eswatini lists these numbers on its own website: Report a fraudulent email, call or message: +268 2518 4637. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to FNB Eswatini?
- Call FNB Eswatini's official line, or report it in the app or online: Use 'Report fraud' in the FNB Security Centre online, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if FNB Eswatini will not help or refund me?
- In Eswatini you can complain to Central Bank of Eswatini: Ombudsman. Details of what each one handles are on this page.
Other providers in Eswatini
These contacts were read on FNB Eswatini’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not FNB Eswatini and cannot recover money. All Eswatini providers are in Bank Fraud Help: Eswatini.