Banco Agrícola Fraud: How to Report It and Stop the Money
If money left your Banco Agrícola account without your permission, or you paid a scammer, contact Banco Agrícola straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Agrícola’s official line below, or use help inside the official Banco Agrícola app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Agrícola will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in El Salvador, and keep screenshots of every message and payment.
Official Banco Agrícola fraud contacts
Banco Agrícola
Bank- Call centre (Telebanca):2210 0000(24/7)
- WhatsApp:+503 2210 0000
App or online: Online chat on the bank's customer service page.
If Banco Agrícola won’t help
Superintendencia del Sistema Financiero (SSF): Oficina de Atención al Usuario
Questions and complaints about products of supervised financial institutions, including Chivo Wallet when your complaint is unresolved.
Phone 2699-9999 (option 1), email [email protected], or the online complaint form ('Formulario de Denuncias'). Office in Antiguo Cuscatlán, Mon–Fri 8:30am–4:30pm.
Official websiteReport it to the police too
Cybercrime agencies in El Salvador lists who to report to.
Common questions about Banco Agrícola fraud
- What is the Banco Agrícola fraud helpline number?
- Banco Agrícola lists these numbers on its own website: Call centre (Telebanca): 2210 0000 (24/7); WhatsApp: +503 2210 0000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Agrícola?
- Call Banco Agrícola's official line, or report it in the app or online: Online chat on the bank's customer service page.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco Agrícola will not help or refund me?
- In El Salvador you can complain to Superintendencia del Sistema Financiero (SSF): Oficina de Atención al Usuario. Details of what each one handles are on this page.
Other providers in El Salvador
These contacts were read on Banco Agrícola’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Agrícola and cannot recover money. All El Salvador providers are in Bank Fraud Help: El Salvador.