Chivo Wallet Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Chivo Wallet, or money left your Chivo Wallet account without your permission, contact Chivo Wallet straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Chivo Wallet’s official line below, or use help inside the official Chivo Wallet app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Chivo Wallet will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in El Salvador, and keep screenshots of every message and payment.
Official Chivo Wallet fraud contacts
Chivo Wallet
Mobile money- Call centre:192
- From abroad:+1 (210) 756 2362
- Merchants:2211 9990
App or online: Support form at consulta.chivowallet.com.
Email: [email protected]
If Chivo Wallet won’t help
Superintendencia del Sistema Financiero (SSF): Oficina de Atención al Usuario
Questions and complaints about products of supervised financial institutions, including Chivo Wallet when your complaint is unresolved.
Phone 2699-9999 (option 1), email [email protected], or the online complaint form ('Formulario de Denuncias'). Office in Antiguo Cuscatlán, Mon–Fri 8:30am–4:30pm.
Official websiteReport it to the police too
Cybercrime agencies in El Salvador lists who to report to.
These contacts were read on Chivo Wallet’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in El Salvador are in Bank Fraud Help: El Salvador, and every wallet is in Mobile Wallet Fraud Help.