El Salvador: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in El Salvador.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in El Salvador.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Banco Agrícola
Bank- Call centre (Telebanca):2210 0000(24/7)
- WhatsApp:+503 2210 0000
App or online: Online chat on the bank's customer service page.
Chivo Wallet
Mobile money- Call centre:192
- From abroad:+1 (210) 756 2362
- Merchants:2211 9990
App or online: Support form at consulta.chivowallet.com.
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banco Davivienda Salvadoreño, Banco Cuscatlán El Salvador. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Superintendencia del Sistema Financiero (SSF): Oficina de Atención al Usuario
Questions and complaints about products of supervised financial institutions, including Chivo Wallet when your complaint is unresolved.
Phone 2699-9999 (option 1), email [email protected], or the online complaint form ('Formulario de Denuncias'). Office in Antiguo Cuscatlán, Mon–Fri 8:30am–4:30pm.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in El Salvador.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.