National Bank of Egypt Fraud: How to Report It and Stop the Money
If money left your National Bank of Egypt account without your permission, or you paid a scammer, contact National Bank of Egypt straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call National Bank of Egypt’s official line below, or use help inside the official National Bank of Egypt app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. National Bank of Egypt will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Egypt, and keep screenshots of every message and payment.
Official National Bank of Egypt fraud contacts
National Bank of Egypt (NBE)
Bank- Hotline (report a problem or lost card):19623(24/7)
- From abroad:0020 2 19623
- From abroad:0020 2 25941200
App or online: Complaint form on the NBE contact page
Know this about Egypt
- We could not verify a fraud line for InstaPay. If you paid through InstaPay, contact the bank that holds the account you paid from.
If National Bank of Egypt won’t help
Central Bank of Egypt: consumer protection complaints
If your bank has not answered within 15 business days, or you reject its second answer.
Complain to your bank first and get a reference number. Then use the CBE complaint form or call the CBE hotline 16777.
Official websiteYour rights as a National Bank of Egypt customer in Egypt
- CBE Consumer Protection Instructions (Feb 2019). Your bank must give you a complaint reference number within 2 business days and reply within 15 business days. If you object, it has another 15 business days to answer; after that you can go to the Central Bank of Egypt. Source
Report it to the police too
Cybercrime agencies in Egypt lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Egypt (and Get Your Money Back).
Common questions about National Bank of Egypt fraud
- What is the National Bank of Egypt fraud helpline number?
- National Bank of Egypt lists these numbers on its own website: Hotline (report a problem or lost card): 19623 (24/7); From abroad: 0020 2 19623; From abroad: 0020 2 25941200. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to National Bank of Egypt?
- Call National Bank of Egypt's official line, or report it in the app or online: Complaint form on the NBE contact page. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if National Bank of Egypt will not help or refund me?
- In Egypt you can complain to Central Bank of Egypt: consumer protection complaints. Details of what each one handles are on this page.
Other providers in Egypt
These contacts were read on National Bank of Egypt’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not National Bank of Egypt and cannot recover money. All Egypt providers are in Bank Fraud Help: Egypt.