Vodafone Cash Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Vodafone Cash, or money left your Vodafone Cash account without your permission, contact Vodafone Cash straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Vodafone Cash’s official line below, or use help inside the official Vodafone Cash app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Vodafone Cash will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Egypt, and keep screenshots of every message and payment.
Official Vodafone Cash fraud contacts
Vodafone Cash (Vodafone Egypt)
Mobile moneyKnow this about Egypt
- We could not verify a fraud line for InstaPay. If you paid through InstaPay, contact the bank that holds the account you paid from.
If Vodafone Cash won’t help
Central Bank of Egypt: consumer protection complaints
If your bank has not answered within 15 business days, or you reject its second answer.
Complain to your bank first and get a reference number. Then use the CBE complaint form or call the CBE hotline 16777.
Official websiteReport it to the police too
Cybercrime agencies in Egypt lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Egypt (and Get Your Money Back).
These contacts were read on Vodafone Cash’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Egypt are in Bank Fraud Help: Egypt, and every wallet is in Mobile Wallet Fraud Help.