How to Report Cybercrime in Egypt (and Get Your Money Back)
A practical, victim-facing guide to reporting online fraud and cybercrime in Egypt: the police emergency line 122, the Ministry of Interior cybercrime hotline 108, EG-CERT for incident reporting, and the Central Bank of Egypt for disputing bank transactions, plus an honest look at how money recovery really works.
Quick answer: In an emergency call the police on 122. To report online fraud or cybercrime, call the Ministry of Interior cybercrime hotline 108 or file a report in person at any police station or the cybercrime department. If money has just left your account, call your bank now to freeze the card or account and dispute the transaction. Refund reality: money can sometimes be recovered if you act within hours, but it is never guaranteed.
What to do in 3 steps
- Call your bank immediately. If money left your account or your card was used, phone your bank's call centre at once. Ask them to freeze the card or account, block further transactions, and open a dispute. Speed matters most in the first hours, before the funds are moved on.
- Report it to the police. Call the Ministry of Interior cybercrime hotline on 108, or go to your nearest police station or the cybercrime department and file an official report. Bring your ID and all your evidence. Keep the report or case reference number.
- Report the incident and escalate. If your accounts, devices or systems were hacked, report the incident to EG-CERT. If your bank does not resolve your complaint, escalate it to the Central Bank of Egypt consumer protection unit.
How recovery actually works
Be realistic. There is no button that reverses a transfer once it has gone through. Recovery happens only when the money can still be traced and frozen in the account it was sent to, which usually means acting within hours, not days. Unauthorised card and account fraud has the best odds, because your bank and the Central Bank of Egypt have a formal dispute and consumer-protection process behind you. Money you were deceived into sending yourself is much harder to get back, and if it has already been withdrawn or moved abroad it is often gone. Anyone who contacts you afterwards promising to recover your funds for a fee is almost always a second scam. Report quickly, keep every record, and let the bank and police do the tracing.
What to have ready
- Your national ID (and residence permit if you are a foreign resident).
- Screenshots of the messages, emails, profiles, ads or websites involved.
- Transaction records: amounts, dates, reference numbers, and the account, card or wallet the money went to.
- Any phone numbers, links, email addresses or usernames the fraudster used.
- Your bank's complaint or dispute reference number, and the police report reference number.
Frequently asked questions
Does it cost anything to report cybercrime to the police?
No. Filing a cybercrime complaint at a police station or with the cybercrime department is free. You only need your ID and your evidence.
The fraudster is outside Egypt. Is it still worth reporting?
Yes. Report it anyway. The receiving account or payment provider may still be reachable, and a documented police report is what your bank and the Central Bank need to act on a dispute. It also helps authorities link cases.
My bank rejected my dispute. What can I do?
First exhaust the bank's own complaint process and get a written response and reference number. If you are unhappy with the answer, or the bank does not reply within the deadline, you can escalate the complaint to the Central Bank of Egypt consumer protection unit.
Sources
- EG-CERT (Egyptian Computer Emergency Readiness Team) - Report an Incident
- EG-CERT - official website
- Central Bank of Egypt - Consumer Protection: Submit a Complaint
- Central Bank of Egypt - Consumer Protection: Know Your Rights
- Arab Republic of Egypt - Ministry of Interior
For step-by-step reporting and recovery guides covering other countries, see our cybercrime help hub.