BBVA Colombia Fraud: How to Report It and Stop the Money
If money left your BBVA Colombia account without your permission, or you paid a scammer, contact BBVA Colombia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BBVA Colombia’s official line below, or use help inside the official BBVA Colombia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BBVA Colombia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Colombia, and keep screenshots of every message and payment.
Official BBVA Colombia fraud contacts
BBVA Colombia
Bank- Línea BBVA (rest of country):01 8000 912 227
- Bogotá:601 401 00 00
- Medellín:604 493 83 00
- Cali:602 889 20 20
- Barranquilla:605 350 35 00
- Bucaramanga:607 630 40 00
If BBVA Colombia won’t help
Superintendencia Financiera de Colombia (SFC)
Report a complaint about a supervised bank, or ask for a conciliation hearing with the bank.
A complaint ('Reportar una inconformidad') is passed to the bank to answer. In conciliation you meet the bank with an SFC conciliator; it lasts up to 3 months, extendable by 3 more if both sides agree.
Official websiteReport it to the police too
Cybercrime agencies in Colombia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Colombia (and Get Your Money Back).
Common questions about BBVA Colombia fraud
- What is the BBVA Colombia fraud helpline number?
- BBVA Colombia lists these numbers on its own website: Línea BBVA (rest of country): 01 8000 912 227; Bogotá: 601 401 00 00; Medellín: 604 493 83 00; Cali: 602 889 20 20; Barranquilla: 605 350 35 00; Bucaramanga: 607 630 40 00. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BBVA Colombia?
- Call BBVA Colombia's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BBVA Colombia will not help or refund me?
- In Colombia you can complain to Superintendencia Financiera de Colombia (SFC). Details of what each one handles are on this page.
Other providers in Colombia
These contacts were read on BBVA Colombia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BBVA Colombia and cannot recover money. All Colombia providers are in Bank Fraud Help: Colombia.