Colombia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in Colombia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Colombia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Bancolombia
Bank- Toll-free (rest of country):01 8000 9 12345
- Bogotá:601 343 0000
- Medellín:604 510 9000
- Cali:602 554 0505
- Barranquilla:605 361 8888
- Bucaramanga:607 697 2525
- Cartagena:605 693 4400
App or online: The phone line can block cards and your Clave Dinámica and take fraud reports; you can also use the Mi Bancolombia app.
Davivienda
Bank- National:01 8000 12 3838
- Bogotá:(601) 338 3838
- From the US:+1 (855) 556 6820
App or online: Davivienda app: open the transaction and choose 'Gestionar Reporte' (card transactions from the last 60 days).
Banco de Bogotá
Bank- Servilínea (national):01 8000 518 877
- Servilínea (Bogotá):601 3820000
App or online: On Servilínea, choose 'Bloquear productos' to reach a blocking adviser. In the app: Banca Virtual › Configuración de seguridad › Bloqueo de la App.
BBVA Colombia
Bank- Línea BBVA (rest of country):01 8000 912 227
- Bogotá:601 401 00 00
- Medellín:604 493 83 00
- Cali:602 889 20 20
- Barranquilla:605 350 35 00
- Bucaramanga:607 630 40 00
Nequi
Mobile money- Block your Nequi:(+57) 300 600 0100
Report phishing: [email protected]
Daviplata
Mobile moneyApp or online: DaviPlata app: tap '¿Necesitas ayuda?' to report anything unusual.
If your bank won’t help
Superintendencia Financiera de Colombia (SFC)
Report a complaint about a supervised bank, or ask for a conciliation hearing with the bank.
A complaint ('Reportar una inconformidad') is passed to the bank to answer. In conciliation you meet the bank with an SFC conciliator; it lasts up to 3 months, extendable by 3 more if both sides agree.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Colombia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Colombia (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.