Bancolombia Fraud: How to Report It and Stop the Money
If money left your Bancolombia account without your permission, or you paid a scammer, contact Bancolombia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bancolombia’s official line below, or use help inside the official Bancolombia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bancolombia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Colombia, and keep screenshots of every message and payment.
Official Bancolombia fraud contacts
Bancolombia
Bank- Toll-free (rest of country):01 8000 9 12345
- Bogotá:601 343 0000
- Medellín:604 510 9000
- Cali:602 554 0505
- Barranquilla:605 361 8888
- Bucaramanga:607 697 2525
- Cartagena:605 693 4400
App or online: The phone line can block cards and your Clave Dinámica and take fraud reports; you can also use the Mi Bancolombia app.
If Bancolombia won’t help
Superintendencia Financiera de Colombia (SFC)
Report a complaint about a supervised bank, or ask for a conciliation hearing with the bank.
A complaint ('Reportar una inconformidad') is passed to the bank to answer. In conciliation you meet the bank with an SFC conciliator; it lasts up to 3 months, extendable by 3 more if both sides agree.
Official websiteReport it to the police too
Cybercrime agencies in Colombia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Colombia (and Get Your Money Back).
Common questions about Bancolombia fraud
- What is the Bancolombia fraud helpline number?
- Bancolombia lists these numbers on its own website: Toll-free (rest of country): 01 8000 9 12345; Bogotá: 601 343 0000; Medellín: 604 510 9000; Cali: 602 554 0505; Barranquilla: 605 361 8888; Bucaramanga: 607 697 2525; Cartagena: 605 693 4400. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bancolombia?
- Call Bancolombia's official line, or report it in the app or online: The phone line can block cards and your Clave Dinámica and take fraud reports; you can also use the Mi Bancolombia app.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bancolombia will not help or refund me?
- In Colombia you can complain to Superintendencia Financiera de Colombia (SFC). Details of what each one handles are on this page.
Other providers in Colombia
These contacts were read on Bancolombia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bancolombia and cannot recover money. All Colombia providers are in Bank Fraud Help: Colombia.