Banco de Bogotá Fraud: How to Report It and Stop the Money
If money left your Banco de Bogotá account without your permission, or you paid a scammer, contact Banco de Bogotá straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco de Bogotá’s official line below, or use help inside the official Banco de Bogotá app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco de Bogotá will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Colombia, and keep screenshots of every message and payment.
Official Banco de Bogotá fraud contacts
Banco de Bogotá
Bank- Servilínea (national):01 8000 518 877
- Servilínea (Bogotá):601 3820000
App or online: On Servilínea, choose 'Bloquear productos' to reach a blocking adviser. In the app: Banca Virtual › Configuración de seguridad › Bloqueo de la App.
If Banco de Bogotá won’t help
Superintendencia Financiera de Colombia (SFC)
Report a complaint about a supervised bank, or ask for a conciliation hearing with the bank.
A complaint ('Reportar una inconformidad') is passed to the bank to answer. In conciliation you meet the bank with an SFC conciliator; it lasts up to 3 months, extendable by 3 more if both sides agree.
Official websiteReport it to the police too
Cybercrime agencies in Colombia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Colombia (and Get Your Money Back).
Common questions about Banco de Bogotá fraud
- What is the Banco de Bogotá fraud helpline number?
- Banco de Bogotá lists these numbers on its own website: Servilínea (national): 01 8000 518 877; Servilínea (Bogotá): 601 3820000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco de Bogotá?
- Call Banco de Bogotá's official line, or report it in the app or online: On Servilínea, choose 'Bloquear productos' to reach a blocking adviser. In the app: Banca Virtual › Configuración de seguridad › Bloqueo de la App.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco de Bogotá will not help or refund me?
- In Colombia you can complain to Superintendencia Financiera de Colombia (SFC). Details of what each one handles are on this page.
Other providers in Colombia
These contacts were read on Banco de Bogotá’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco de Bogotá and cannot recover money. All Colombia providers are in Bank Fraud Help: Colombia.