ICBC Fraud: How to Report It and Stop the Money
If money left your ICBC account without your permission, or you paid a scammer, contact ICBC straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call ICBC’s official line below, or use help inside the official ICBC app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. ICBC will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in China, and keep screenshots of every message and payment.
Official ICBC fraud contacts
ICBC (Industrial and Commercial Bank of China)
Bank- Customer service: urgent loss report by phone:95588(24/7)
App or online: ICBC e-banking: Account Management › 自助挂失 (self-service loss report)
Know this about China
- The short numbers (such as 95588) work only inside mainland China. From abroad, use the +86 numbers listed.
If ICBC won’t help
96110 national anti-fraud hotline (police)
Call to report telecom or online fraud, or for advice if you suspect a scam. If 96110 calls you, you or your family may be the target of a scam.
Official website12378 banking and insurance complaint hotline (National Financial Regulatory Administration)
Complaints about banks and insurers.
Complain to the bank first; call 12378 if it does not resolve your case.
Official website12363 financial consumer complaint hotline (People's Bank of China)
Complaints about credit services and non-bank payment services.
Official websiteReport it to the police too
Cybercrime agencies in China lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in China (and Get Your Money Back).
Common questions about ICBC fraud
- What is the ICBC fraud helpline number?
- ICBC lists these numbers on its own website: Customer service: urgent loss report by phone: 95588 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to ICBC?
- Call ICBC's official line, or report it in the app or online: ICBC e-banking: Account Management › 自助挂失 (self-service loss report). Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if ICBC will not help or refund me?
- In China you can complain to 96110 national anti-fraud hotline (police), 12378 banking and insurance complaint hotline (National Financial Regulatory Administration), 12363 financial consumer complaint hotline (People's Bank of China). Details of what each one handles are on this page.
Other providers in China
China Construction BankAgricultural Bank of ChinaBank of ChinaAlipayWeChat Pay
These contacts were read on ICBC’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not ICBC and cannot recover money. All China providers are in Bank Fraud Help: China.