WeChat Pay Fraud: How to Report It and Stop the Money
If you sent money to a scammer through WeChat Pay, or money left your WeChat Pay account without your permission, contact WeChat Pay straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call WeChat Pay’s official line below, or use help inside the official WeChat Pay app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. WeChat Pay will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in China, and keep screenshots of every message and payment.
Official WeChat Pay fraud contacts
WeChat Pay (Tencent)
Wallet- WeChat Pay (mainland):95017
- From abroad, Hong Kong, Macau or Taiwan:+86 571 95017
Know this about China
- The short numbers (such as 95588) work only inside mainland China. From abroad, use the +86 numbers listed.
If WeChat Pay won’t help
96110 national anti-fraud hotline (police)
Call to report telecom or online fraud, or for advice if you suspect a scam. If 96110 calls you, you or your family may be the target of a scam.
Official website12378 banking and insurance complaint hotline (National Financial Regulatory Administration)
Complaints about banks and insurers.
Complain to the bank first; call 12378 if it does not resolve your case.
Official website12363 financial consumer complaint hotline (People's Bank of China)
Complaints about credit services and non-bank payment services.
Official websiteReport it to the police too
Cybercrime agencies in China lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in China (and Get Your Money Back).
Other wallets in China
These contacts were read on WeChat Pay’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in China are in Bank Fraud Help: China, and every wallet is in Mobile Wallet Fraud Help.