China: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in China.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in China.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about China
- The short numbers (such as 95588) work only inside mainland China. From abroad, use the +86 numbers listed.
Bank and payment fraud lines
ICBC (Industrial and Commercial Bank of China)
Bank- Customer service: urgent loss report by phone:95588(24/7)
App or online: ICBC e-banking: Account Management › 自助挂失 (self-service loss report)
China Construction Bank (CCB)
Bank- Customer service and complaints:95533(24/7)
App or online: CCB Mobile Banking app: online customer service
Email: [email protected]
Agricultural Bank of China (ABC)
Bank- Customer service:95599
- Credit cards:400 669 5599
App or online: ABC mobile banking app: 客服 › 在线客服, then type 人工 to reach a person
Email: [email protected]
Bank of China (BOC)
Bank- Customer service and complaints (mainland):95566
- Credit cards (mainland):40066 95566
- Credit cards, from outside mainland China:+86-10-66085566
App or online: BOC mobile banking app: 客服
Alipay (Ant Group)
Wallet- Customer service (press 1 for Alipay):95188
- From outside mainland China:+86 571 95188(24/7 (midnight–8am: security issues only))
- English line, from outside mainland China:+86 571 26886000(Daily 8am–midnight)
- English line, within mainland China:0571-26886000(Daily 8am–midnight)
WeChat Pay (Tencent)
Wallet- WeChat Pay (mainland):95017
- From abroad, Hong Kong, Macau or Taiwan:+86 571 95017
If your bank won’t help
96110 national anti-fraud hotline (police)
Call to report telecom or online fraud, or for advice if you suspect a scam. If 96110 calls you, you or your family may be the target of a scam.
Official website12378 banking and insurance complaint hotline (National Financial Regulatory Administration)
Complaints about banks and insurers.
Complain to the bank first; call 12378 if it does not resolve your case.
Official website12363 financial consumer complaint hotline (People's Bank of China)
Complaints about credit services and non-bank payment services.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in China lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in China (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.