China Construction Bank Fraud: How to Report It and Stop the Money
If money left your China Construction Bank account without your permission, or you paid a scammer, contact China Construction Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call China Construction Bank’s official line below, or use help inside the official China Construction Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. China Construction Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in China, and keep screenshots of every message and payment.
Official China Construction Bank fraud contacts
China Construction Bank (CCB)
Bank- Customer service and complaints:95533(24/7)
App or online: CCB Mobile Banking app: online customer service
Email: [email protected]
Know this about China
- The short numbers (such as 95588) work only inside mainland China. From abroad, use the +86 numbers listed.
If China Construction Bank won’t help
96110 national anti-fraud hotline (police)
Call to report telecom or online fraud, or for advice if you suspect a scam. If 96110 calls you, you or your family may be the target of a scam.
Official website12378 banking and insurance complaint hotline (National Financial Regulatory Administration)
Complaints about banks and insurers.
Complain to the bank first; call 12378 if it does not resolve your case.
Official website12363 financial consumer complaint hotline (People's Bank of China)
Complaints about credit services and non-bank payment services.
Official websiteReport it to the police too
Cybercrime agencies in China lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in China (and Get Your Money Back).
Common questions about China Construction Bank fraud
- What is the China Construction Bank fraud helpline number?
- China Construction Bank lists these numbers on its own website: Customer service and complaints: 95533 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to China Construction Bank?
- Call China Construction Bank's official line, or report it in the app or online: CCB Mobile Banking app: online customer service, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if China Construction Bank will not help or refund me?
- In China you can complain to 96110 national anti-fraud hotline (police), 12378 banking and insurance complaint hotline (National Financial Regulatory Administration), 12363 financial consumer complaint hotline (People's Bank of China). Details of what each one handles are on this page.
Other providers in China
These contacts were read on China Construction Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not China Construction Bank and cannot recover money. All China providers are in Bank Fraud Help: China.