Bank Fraud Help · Chile
Banco Santander Chile Fraud: How to Report It and Stop the Money
If money left your Banco Santander Chile account without your permission, or you paid a scammer, contact Banco Santander Chile straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Santander Chile’s official line below, or use help inside the official Banco Santander Chile app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Santander Chile will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Chile, and keep screenshots of every message and payment.
Official Banco Santander Chile fraud contacts
Banco Santander Chile
Bank- Fraud emergencies:1212(24 hours)
- Suspected fraud or emergency:600 320 3000
- Blocking (Santiago):22 320 3000
App or online: Santander.cl private site: block your cards, accounts, Santander PASS or coordinates card.
Know this about Chile
- Bci asks fraud victims to file a report with Carabineros, the PDI or the Ministerio Público and to complete a sworn statement (declaración jurada) for the bank.
Report it to the police too
Cybercrime agencies in Chile lists who to report to.
Common questions about Banco Santander Chile fraud
- What is the Banco Santander Chile fraud helpline number?
- Banco Santander Chile lists these numbers on its own website: Fraud emergencies: 1212 (24 hours); Suspected fraud or emergency: 600 320 3000; Blocking (Santiago): 22 320 3000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Santander Chile?
- Call Banco Santander Chile's official line, or report it in the app or online: Santander.cl private site: block your cards, accounts, Santander PASS or coordinates card.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Chile
These contacts were read on Banco Santander Chile’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Santander Chile and cannot recover money. All Chile providers are in Bank Fraud Help: Chile.