Chile: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Chile.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Chile.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Chile
- Bci asks fraud victims to file a report with Carabineros, the PDI or the Ministerio Público and to complete a sworn statement (declaración jurada) for the bank.
Bank and payment fraud lines
Banco de Chile
Bank- Banking emergencies (Banca Telefónica):+56 2 24680600
- Banking emergencies (Banca Telefónica):+56 2 26373001
- Block debit card (Redbanc):800 206 206(24 hours)
- Visa debit card, from the US:1-800-396-9665
- Visa debit card, from other countries:1-303-967-1096
App or online: Mi Banco app: Menú › Servicios › Configura tu tarjeta › Bloqueo temporal or Bloqueo permanente.
BancoEstado
Bank- Banking emergencies:800 80 20 20
- Customer service:600 200 7000
App or online: BancoEstado app: block or unblock your cards.
Banco Santander Chile
Bank- Fraud emergencies:1212(24 hours)
- Suspected fraud or emergency:600 320 3000
- Blocking (Santiago):22 320 3000
App or online: Santander.cl private site: block your cards, accounts, Santander PASS or coordinates card.
Banco de Crédito e Inversiones (Bci)
Bank- Report fraud or a scam:1212(24 hours)
- Fraud line:600 692 8000
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Chile.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.