Cape Verde: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Cape Verde.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Cape Verde.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Banco Comercial do Atlântico (BCA)
Bank- Contact centre:+238 260 46 60
- Switchboard:+238 260 09 00
App or online: Report fraud online with the 'Reportar Fraude' form on bca.cv
Email: [email protected]
Caixa Económica de Cabo Verde
Bank- Head office:+238 260 3600
Email: [email protected]
Banco Interatlântico (BI)
Bank- Lost or stolen card:+238 260 25 46(8:15am–4:30pm)
- Customer service:436 57 74
App or online: Complaints form in the customer area on bi.cv
Email: [email protected], [email protected]
SISP / Vinti4 (card & payments network)
Card network- Helpdesk:+238 800 2424
- Helpdesk:+238 262 6310
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Ecobank Cabo Verde. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Cape Verde.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.