Burkina Faso: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Burkina Faso.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Burkina Faso.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Coris Bank International (Burkina)
Bank- Head office:+226 25 49 10 00
App or online: Request a call-back with the form on the contact page
Email: [email protected]
Bank of Africa Burkina Faso
Bank- Main line:+226 25 49 79 00
- Second line:+226 25 30 88 70
- Third line:+226 25 30 88 74
App or online: Request a call-back with the form on the website (reply within 48 hours)
Report phishing: [email protected]
Orange Money Burkina Faso
Mobile moneyPhone code: *144#: Orange Money menu to manage your account
App or online: Max it app, or the Orange Money help pages on orange.bf
Moov Money Burkina (Moov Africa)
Mobile money- Moov Africa customer line:+226 25 33 40 01
- WhatsApp:+226 02 30 30 30
Email: [email protected]
Coris Money
Mobile money- If you doubt a message or PIN request:3410
- Coris head office:+226 25 49 10 00
App or online: Online complaint form on coris.money (Réclamations client)
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banque Atlantique Burkina (regional site), Ecobank Burkina, Société Générale Burkina Faso. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Burkina Faso.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.