Bank Fraud Help · Vietnam
VietinBank Fraud: How to Report It and Stop the Money
If money left your VietinBank account without your permission, or you paid a scammer, contact VietinBank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call VietinBank’s official line below, or use help inside the official VietinBank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. VietinBank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Vietnam, and keep screenshots of every message and payment.
Official VietinBank fraud contacts
VietinBank
Bank- Hotline:1900 558 868
- Backup hotline:1900 6658
- From abroad:(84) 24 3941 8868
Email: [email protected]
Report it to the police too
Cybercrime agencies in Vietnam lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Vietnam (and Get Your Money Back).
Common questions about VietinBank fraud
- What is the VietinBank fraud helpline number?
- VietinBank lists these numbers on its own website: Hotline: 1900 558 868; Backup hotline: 1900 6658; From abroad: (84) 24 3941 8868. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to VietinBank?
- Call VietinBank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Vietnam
These contacts were read on VietinBank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not VietinBank and cannot recover money. All Vietnam providers are in Bank Fraud Help: Vietnam.