Bank Fraud Help · Vietnam
BIDV Fraud: How to Report It and Stop the Money
If money left your BIDV account without your permission, or you paid a scammer, contact BIDV straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BIDV’s official line below, or use help inside the official BIDV app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BIDV will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Vietnam, and keep screenshots of every message and payment.
Official BIDV fraud contacts
BIDV
Bank- Contact center hotline:1900 9247(24/7)
- Landline:024 2220 0588(24/7)
- From abroad:+84 24 22200588(24/7)
Email: [email protected]
Report it to the police too
Cybercrime agencies in Vietnam lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Vietnam (and Get Your Money Back).
Common questions about BIDV fraud
- What is the BIDV fraud helpline number?
- BIDV lists these numbers on its own website: Contact center hotline: 1900 9247 (24/7); Landline: 024 2220 0588 (24/7); From abroad: +84 24 22200588 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BIDV?
- Call BIDV's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Vietnam
These contacts were read on BIDV’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BIDV and cannot recover money. All Vietnam providers are in Bank Fraud Help: Vietnam.