Bank Fraud Help · Sudan
Faisal Islamic Bank Fraud: How to Report It and Stop the Money
If money left your Faisal Islamic Bank account without your permission, or you paid a scammer, contact Faisal Islamic Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Faisal Islamic Bank’s official line below, or use help inside the official Faisal Islamic Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Faisal Islamic Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sudan, and keep screenshots of every message and payment.
Official Faisal Islamic Bank fraud contacts
Faisal Islamic Bank (Sudan)
Bank- Customer service:6161
Email: [email protected]
Know this about Sudan
- Bank of Khartoum's own pages disagree on the Mubasher contact centre's hours (24 hours in one place, shorter working-day and weekend hours in another), so it may not always answer.
If Faisal Islamic Bank won’t help
Central Bank of Sudan (CBOS): Financial Consumer Protection
Complaints about banks and financial institutions.
Use the complaint form linked on the page, or contact the Central Bank: +249 187 056 000, [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Sudan lists who to report to.
Common questions about Faisal Islamic Bank fraud
- What is the Faisal Islamic Bank fraud helpline number?
- Faisal Islamic Bank lists these numbers on its own website: Customer service: 6161. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Faisal Islamic Bank?
- Call Faisal Islamic Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Faisal Islamic Bank will not help or refund me?
- In Sudan you can complain to Central Bank of Sudan (CBOS): Financial Consumer Protection. Details of what each one handles are on this page.
Other providers in Sudan
These contacts were read on Faisal Islamic Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Faisal Islamic Bank and cannot recover money. All Sudan providers are in Bank Fraud Help: Sudan.