Bank of Khartoum Fraud: How to Report It and Stop the Money
If money left your Bank of Khartoum account without your permission, or you paid a scammer, contact Bank of Khartoum straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Khartoum’s official line below, or use help inside the official Bank of Khartoum app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Khartoum will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sudan, and keep screenshots of every message and payment.
Official Bank of Khartoum fraud contacts
Bank of Khartoum (Bankak app)
Bank- Mubasher contact centre (can block your ATM card):+249 187 040 600
App or online: Complaint form: https://bankofkhartoum.com/sudan/contact
Email: [email protected]
Know this about Sudan
- Bank of Khartoum's own pages disagree on the Mubasher contact centre's hours (24 hours in one place, shorter working-day and weekend hours in another), so it may not always answer.
If Bank of Khartoum won’t help
Central Bank of Sudan (CBOS): Financial Consumer Protection
Complaints about banks and financial institutions.
Use the complaint form linked on the page, or contact the Central Bank: +249 187 056 000, [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Sudan lists who to report to.
Common questions about Bank of Khartoum fraud
- What is the Bank of Khartoum fraud helpline number?
- Bank of Khartoum lists these numbers on its own website: Mubasher contact centre (can block your ATM card): +249 187 040 600. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Khartoum?
- Call Bank of Khartoum's official line, or report it in the app or online: Complaint form: https://bankofkhartoum.com/sudan/contact, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Khartoum will not help or refund me?
- In Sudan you can complain to Central Bank of Sudan (CBOS): Financial Consumer Protection. Details of what each one handles are on this page.
Other providers in Sudan
These contacts were read on Bank of Khartoum’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Khartoum and cannot recover money. All Sudan providers are in Bank Fraud Help: Sudan.