Sudan: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Sudan.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Sudan.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Sudan
- Bank of Khartoum's own pages disagree on the Mubasher contact centre's hours (24 hours in one place, shorter working-day and weekend hours in another), so it may not always answer.
Bank and payment fraud lines
Bank of Khartoum (Bankak app)
Bank- Mubasher contact centre (can block your ATM card):+249 187 040 600
App or online: Complaint form: https://bankofkhartoum.com/sudan/contact
Email: [email protected]
Faisal Islamic Bank (Sudan)
Bank- Customer service:6161
Email: [email protected]
MTN Sudan
Mobile money- Customer care:0921 111 111
Email: [email protected]
Sudani
Mobile money- Customer service:+249 120 120 120
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Omdurman National Bank. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Central Bank of Sudan (CBOS): Financial Consumer Protection
Complaints about banks and financial institutions.
Use the complaint form linked on the page, or contact the Central Bank: +249 187 056 000, [email protected].
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Sudan.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.