Bank Fraud Help · Sri Lanka
People's Bank Fraud: How to Report It and Stop the Money
If money left your People's Bank account without your permission, or you paid a scammer, contact People's Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call People's Bank’s official line below, or use help inside the official People's Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. People's Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sri Lanka, and keep screenshots of every message and payment.
Official People's Bank fraud contacts
People's Bank
Bank- Call centre:1961
- Overseas hotline:+94 112 031 001
Email: [email protected]
Know this about Sri Lanka
- These banks publish no separate fraud line: call the main call centre and say you are reporting fraud.
Report it to the police too
Cybercrime agencies in Sri Lanka lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Sri Lanka (and Recover Your Money).
Common questions about People's Bank fraud
- What is the People's Bank fraud helpline number?
- People's Bank lists these numbers on its own website: Call centre: 1961; Overseas hotline: +94 112 031 001. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to People's Bank?
- Call People's Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Sri Lanka
These contacts were read on People's Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not People's Bank and cannot recover money. All Sri Lanka providers are in Bank Fraud Help: Sri Lanka.