Bank Fraud Help · Sri Lanka
Bank of Ceylon Fraud: How to Report It and Stop the Money
If money left your Bank of Ceylon account without your permission, or you paid a scammer, contact Bank of Ceylon straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Ceylon’s official line below, or use help inside the official Bank of Ceylon app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Ceylon will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sri Lanka, and keep screenshots of every message and payment.
Official Bank of Ceylon fraud contacts
Bank of Ceylon (BOC)
Bank- Call centre:1975
- Call centre (landline):011 220 4444
- From abroad:+94 11 220 4444
Email: [email protected], [email protected]
Know this about Sri Lanka
- These banks publish no separate fraud line: call the main call centre and say you are reporting fraud.
Report it to the police too
Cybercrime agencies in Sri Lanka lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Sri Lanka (and Recover Your Money).
Common questions about Bank of Ceylon fraud
- What is the Bank of Ceylon fraud helpline number?
- Bank of Ceylon lists these numbers on its own website: Call centre: 1975; Call centre (landline): 011 220 4444; From abroad: +94 11 220 4444. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Ceylon?
- Call Bank of Ceylon's official line, or report it by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Sri Lanka
These contacts were read on Bank of Ceylon’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Ceylon and cannot recover money. All Sri Lanka providers are in Bank Fraud Help: Sri Lanka.