Bank Fraud Help · Sri Lanka
Commercial Bank of Ceylon Fraud: How to Report It and Stop the Money
If money left your Commercial Bank of Ceylon account without your permission, or you paid a scammer, contact Commercial Bank of Ceylon straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Commercial Bank of Ceylon’s official line below, or use help inside the official Commercial Bank of Ceylon app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Commercial Bank of Ceylon will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sri Lanka, and keep screenshots of every message and payment.
Official Commercial Bank of Ceylon fraud contacts
Commercial Bank of Ceylon
Bank- Contact centre hotline:1316(24/7)
- Contact centre (landline or from abroad):+94 11 2353353(24/7)
Know this about Sri Lanka
- These banks publish no separate fraud line: call the main call centre and say you are reporting fraud.
Report it to the police too
Cybercrime agencies in Sri Lanka lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Sri Lanka (and Recover Your Money).
Common questions about Commercial Bank of Ceylon fraud
- What is the Commercial Bank of Ceylon fraud helpline number?
- Commercial Bank of Ceylon lists these numbers on its own website: Contact centre hotline: 1316 (24/7); Contact centre (landline or from abroad): +94 11 2353353 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Commercial Bank of Ceylon?
- Call Commercial Bank of Ceylon's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Sri Lanka
These contacts were read on Commercial Bank of Ceylon’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Commercial Bank of Ceylon and cannot recover money. All Sri Lanka providers are in Bank Fraud Help: Sri Lanka.