FNB Fraud: How to Report It and Stop the Money
If money left your FNB account without your permission, or you paid a scammer, contact FNB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call FNB’s official line below, or use help inside the official FNB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. FNB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in South Africa, and keep screenshots of every message and payment.
Official FNB fraud contacts
FNB (First National Bank)
Bank- Fraud line:087 575 9444
App or online: In the FNB app: Report Fraud
Report phishing: [email protected]
If FNB won’t help
National Financial Ombud Scheme (NFO)
Free, independent help with disputes against banks, credit providers and insurers when the bank's own process has failed.
Complain to your bank first. Then use the form at nfosa.co.za/submit-a-complaint/, call 0860 800 900 or WhatsApp 076 574 8055.
Official websiteReport it to the police too
Cybercrime agencies in South Africa lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in South Africa (and Recover Your Money).
Common questions about FNB fraud
- What is the FNB fraud helpline number?
- FNB lists these numbers on its own website: Fraud line: 087 575 9444. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to FNB?
- Call FNB's official line, or report it in the app or online: In the FNB app: Report Fraud. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if FNB will not help or refund me?
- In South Africa you can complain to National Financial Ombud Scheme (NFO). Details of what each one handles are on this page.
Other providers in South Africa
These contacts were read on FNB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not FNB and cannot recover money. All South Africa providers are in Bank Fraud Help: South Africa.