South Africa: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in South Africa.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in South Africa.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Standard Bank
Bank- Fraud line:0800 222 050(24/7)
- Fraud line (from abroad):+27 10 824 2090
- Lost or stolen card:0800 020 600
App or online: Report fraud in the Standard Bank app
Report phishing: [email protected]
Absa
Bank- Fraud hotline:0860 557 557
- Fraud hotline:+27 11 501 5089
- Online card payments (3D Secure):+27 11 354 4058
Report phishing: [email protected]
FNB (First National Bank)
Bank- Fraud line:087 575 9444
App or online: In the FNB app: Report Fraud
Report phishing: [email protected]
Nedbank
Bank- Fraud hotline:0800 110 929
Report phishing: [email protected]
Not listed here
We could not confirm contact details on the official website of: Capitec. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
National Financial Ombud Scheme (NFO)
Free, independent help with disputes against banks, credit providers and insurers when the bank's own process has failed.
Complain to your bank first. Then use the form at nfosa.co.za/submit-a-complaint/, call 0860 800 900 or WhatsApp 076 574 8055.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in South Africa lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in South Africa (and Recover Your Money).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.