Absa Fraud: How to Report It and Stop the Money
If money left your Absa account without your permission, or you paid a scammer, contact Absa straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Absa’s official line below, or use help inside the official Absa app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Absa will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in South Africa, and keep screenshots of every message and payment.
Official Absa fraud contacts
Absa
Bank- Fraud hotline:0860 557 557
- Fraud hotline:+27 11 501 5089
- Online card payments (3D Secure):+27 11 354 4058
Report phishing: [email protected]
If Absa won’t help
National Financial Ombud Scheme (NFO)
Free, independent help with disputes against banks, credit providers and insurers when the bank's own process has failed.
Complain to your bank first. Then use the form at nfosa.co.za/submit-a-complaint/, call 0860 800 900 or WhatsApp 076 574 8055.
Official websiteReport it to the police too
Cybercrime agencies in South Africa lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in South Africa (and Recover Your Money).
Common questions about Absa fraud
- What is the Absa fraud helpline number?
- Absa lists these numbers on its own website: Fraud hotline: 0860 557 557; Fraud hotline: +27 11 501 5089; Online card payments (3D Secure): +27 11 354 4058. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Absa?
- Call Absa's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Absa will not help or refund me?
- In South Africa you can complain to National Financial Ombud Scheme (NFO). Details of what each one handles are on this page.
Other providers in South Africa
These contacts were read on Absa’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Absa and cannot recover money. All South Africa providers are in Bank Fraud Help: South Africa.