Solomon Islands: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Solomon Islands.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Solomon Islands.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Solomon Islands
- Pan Oceanic Bank publishes no fraud or card-blocking line: call its head office.
Bank and payment fraud lines
BSP Solomon Islands (Bank of South Pacific)
Bank- Customer care, lost or stolen card:+677 21874
Email: [email protected]
Pan Oceanic Bank (POB)
Bank- Head office:+677 27762
Email: [email protected]
M-SELEN (Our Telekom mobile money)
Mobile money- Customer care (short number):123
- Customer care:+677 743 3113
Phone code: *123#: M-SELEN menu on any phone
Email: [email protected]
If your bank won’t help
Central Bank of Solomon Islands (CBSI)
Bank complaints that the bank could not resolve. Call (677) 21791 or email [email protected].
Complain to your bank first and keep the reference number.
Official websiteYour rights
- CBSI Prudential Guideline PG9 (Complaints Management). Banks must run a complaints unit and resolve complaints within 30 days. Complaints they cannot resolve are passed to the Central Bank, and after that you can go to court. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Solomon Islands.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.