VUB banka Fraud: How to Report It and Stop the Money
If money left your VUB banka account without your permission, or you paid a scammer, contact VUB banka straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call VUB banka’s official line below, or use help inside the official VUB banka app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. VUB banka will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Slovakia, and keep screenshots of every message and payment.
Official VUB banka fraud contacts
VUB banka (Intesa Sanpaolo group)
Bank- Contact centre:0850 123 000(24/7)
- From abroad:+421 2 4855 59 70(24/7)
Email: [email protected]
Know this about Slovakia
- For Tatra banka and CSOB, call the number on the back of your card or use the bank's app; we could not verify their pages.
If VUB banka won’t help
Narodna banka Slovenska (NBS): financial consumer protection
Checks whether a bank followed the law and replies in writing. It does not settle disputes or order the bank to pay you.
Usually you complain to the bank first. File online at podanie.nbs.sk or by post to Narodna banka Slovenska, Odbor ochrany financnych spotrebitelov, Imricha Karvasa 1, 813 25 Bratislava.
Official websiteReport it to the police too
Cybercrime agencies in Slovakia lists who to report to.
Common questions about VUB banka fraud
- What is the VUB banka fraud helpline number?
- VUB banka lists these numbers on its own website: Contact centre: 0850 123 000 (24/7); From abroad: +421 2 4855 59 70 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to VUB banka?
- Call VUB banka's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if VUB banka will not help or refund me?
- In Slovakia you can complain to Narodna banka Slovenska (NBS): financial consumer protection. Details of what each one handles are on this page.
Other providers in Slovakia
These contacts were read on VUB banka’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not VUB banka and cannot recover money. All Slovakia providers are in Bank Fraud Help: Slovakia.