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Bank Fraud Help · Slovakia

Slovenska sporitelna Fraud: How to Report It and Stop the Money

If money left your Slovenska sporitelna account without your permission, or you paid a scammer, contact Slovenska sporitelna straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Slovenska sporitelna’s official line below, or use help inside the official Slovenska sporitelna app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Slovenska sporitelna will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Slovakia, and keep screenshots of every message and payment.

Official Slovenska sporitelna fraud contacts

Slovenska sporitelna (Erste)

Bank

App or online: George app: block your debit card yourself.

Email: [email protected]

Source: Slovenska sporitelna (Erste) official page

Know this about Slovakia

  • For Tatra banka and CSOB, call the number on the back of your card or use the bank's app; we could not verify their pages.

If Slovenska sporitelna won’t help

Narodna banka Slovenska (NBS): financial consumer protection

Checks whether a bank followed the law and replies in writing. It does not settle disputes or order the bank to pay you.

Usually you complain to the bank first. File online at podanie.nbs.sk or by post to Narodna banka Slovenska, Odbor ochrany financnych spotrebitelov, Imricha Karvasa 1, 813 25 Bratislava.

Official website

Report it to the police too

Cybercrime agencies in Slovakia lists who to report to.

Common questions about Slovenska sporitelna fraud

What is the Slovenska sporitelna fraud helpline number?
Slovenska sporitelna lists these numbers on its own website: Client centre: 0850 111 888; Client centre (mobile number): 0910 111 888; Client centre (mobile number): 0915 111 888; From abroad: +421 2 5826 8111; From abroad (mobile number): +421 910 111 888; From abroad (mobile number): +421 915 111 888. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Slovenska sporitelna?
Call Slovenska sporitelna's official line, or report it in the app or online: George app: block your debit card yourself., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Slovenska sporitelna will not help or refund me?
In Slovakia you can complain to Narodna banka Slovenska (NBS): financial consumer protection. Details of what each one handles are on this page.

Other providers in Slovakia

VUB banka

These contacts were read on Slovenska sporitelna’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Slovenska sporitelna and cannot recover money. All Slovakia providers are in Bank Fraud Help: Slovakia.