Slovakia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Slovakia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Slovakia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Slovakia
- For Tatra banka and CSOB, call the number on the back of your card or use the bank's app; we could not verify their pages.
Bank and payment fraud lines
Slovenska sporitelna (Erste)
Bank- Client centre:0850 111 888
- Client centre (mobile number):0910 111 888
- Client centre (mobile number):0915 111 888
- From abroad:+421 2 5826 8111
- From abroad (mobile number):+421 910 111 888
- From abroad (mobile number):+421 915 111 888
App or online: George app: block your debit card yourself.
Email: [email protected]
VUB banka (Intesa Sanpaolo group)
Bank- Contact centre:0850 123 000(24/7)
- From abroad:+421 2 4855 59 70(24/7)
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Tatra banka (Raiffeisen group), CSOB Slovensko. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Narodna banka Slovenska (NBS): financial consumer protection
Checks whether a bank followed the law and replies in writing. It does not settle disputes or order the bank to pay you.
Usually you complain to the bank first. File online at podanie.nbs.sk or by post to Narodna banka Slovenska, Odbor ochrany financnych spotrebitelov, Imricha Karvasa 1, 813 25 Bratislava.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Slovakia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.