DBS Bank / POSB Fraud: How to Report It and Stop the Money
If money left your DBS Bank / POSB account without your permission, or you paid a scammer, contact DBS Bank / POSB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call DBS Bank / POSB’s official line below, or use help inside the official DBS Bank / POSB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. DBS Bank / POSB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Singapore, and keep screenshots of every message and payment.
Official DBS Bank / POSB fraud contacts
DBS Bank / POSB
Bank- Fraud and scam hotline (Safety Switch):1800 339 6963
- From overseas:+65 6339 6963
App or online: Call the hotline to activate the DBS Safety Switch. You can also report transfers to a scammer at any DBS or POSB branch.
Know this about Singapore
- The Shared Responsibility Framework covers only certain phishing scams, not all fraud, so a refund is not guaranteed.
If DBS Bank / POSB won’t help
ScamShield (NCPC/SPF/GovTech)
Government anti-scam site listing every bank's anti-scam hotline. Call the ScamShield Helpline on 1799 (24/7) if you are unsure whether something is a scam.
Contact your bank first, then file a police report: police hotline 1800-255-0000, or 999 if urgent.
Official websiteMAS Shared Responsibility Framework (SRF) guidelines
Sets out who bears the loss from certain phishing scams and how to make a claim.
Report the unauthorised activity to your bank as soon as you can, and no later than 30 days after its alert. Send supporting information, such as a police report, within 3 days. Your bank is your first point of contact.
Official websiteFIDReC (Financial Industry Disputes Resolution Centre)
Where to go if you disagree with your bank's decision on a Shared Responsibility Framework claim.
Official websiteYour rights as a DBS Bank / POSB customer in Singapore
- MAS/IMDA Shared Responsibility Framework Guidelines, in force since 16 December 2024. Banks must offer a 24/7 way to report fraud that can block online access to your accounts, send real-time transaction alerts and run fraud surveillance. If a bank or telco breached these duties, it bears the loss from a covered phishing scam. Source
Report it to the police too
Cybercrime agencies in Singapore lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Singapore (and Recover Funds).
Common questions about DBS Bank / POSB fraud
- What is the DBS Bank / POSB fraud helpline number?
- DBS Bank / POSB lists these numbers on its own website: Fraud and scam hotline (Safety Switch): 1800 339 6963; From overseas: +65 6339 6963. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to DBS Bank / POSB?
- Call DBS Bank / POSB's official line, or report it in the app or online: Call the hotline to activate the DBS Safety Switch. You can also report transfers to a scammer at any DBS or POSB branch.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if DBS Bank / POSB will not help or refund me?
- In Singapore you can complain to ScamShield (NCPC/SPF/GovTech), MAS Shared Responsibility Framework (SRF) guidelines, FIDReC (Financial Industry Disputes Resolution Centre). Details of what each one handles are on this page.
Other providers in Singapore
These contacts were read on DBS Bank / POSB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not DBS Bank / POSB and cannot recover money. All Singapore providers are in Bank Fraud Help: Singapore.