stc bank Fraud: How to Report It and Stop the Money
If money left your stc bank account without your permission, or you paid a scammer, contact stc bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call stc bank’s official line below, or use help inside the official stc bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. stc bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Saudi Arabia, and keep screenshots of every message and payment.
Official stc bank fraud contacts
stc bank
Bank- Report financial fraud (inside Saudi Arabia):800 118 0008
- From abroad:+966 920011444
App or online: In the stc bank app, or 'Raise a ticket' on the bank's support page.
Email: [email protected]
If stc bank won’t help
SAMA (Saudi Central Bank): complaint against a financial institution
Complaints you could not resolve with a bank, finance company, payment institution or money changer. SAMA's contact centre is open 24/7 on 8001256666, or email [email protected].
File online through SAMA's 'Filing a Complaint Against Financial Institutions' service: log in with Nafath, fill in the form and attach your documents. It is free, and SAMA says bank complaints take about 5 business days.
Official websiteReport it to the police too
Cybercrime agencies in Saudi Arabia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Saudi Arabia (and Get Your Money Back).
Common questions about stc bank fraud
- What is the stc bank fraud helpline number?
- stc bank lists these numbers on its own website: Report financial fraud (inside Saudi Arabia): 800 118 0008; From abroad: +966 920011444. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to stc bank?
- Call stc bank's official line, or report it in the app or online: In the stc bank app, or 'Raise a ticket' on the bank's support page., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if stc bank will not help or refund me?
- In Saudi Arabia you can complain to SAMA (Saudi Central Bank): complaint against a financial institution. Details of what each one handles are on this page.
Other providers in Saudi Arabia
These contacts were read on stc bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not stc bank and cannot recover money. All Saudi Arabia providers are in Bank Fraud Help: Saudi Arabia.