Saudi National Bank Fraud: How to Report It and Stop the Money
If money left your Saudi National Bank account without your permission, or you paid a scammer, contact Saudi National Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Saudi National Bank’s official line below, or use help inside the official Saudi National Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Saudi National Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Saudi Arabia, and keep screenshots of every message and payment.
Official Saudi National Bank fraud contacts
Saudi National Bank (SNB / AlAhli)
Bank- Fraud reports and complaints (free, inside Saudi Arabia):800 116 0131
- Customer care:920001000
Email: [email protected]
If Saudi National Bank won’t help
SAMA (Saudi Central Bank): complaint against a financial institution
Complaints you could not resolve with a bank, finance company, payment institution or money changer. SAMA's contact centre is open 24/7 on 8001256666, or email [email protected].
File online through SAMA's 'Filing a Complaint Against Financial Institutions' service: log in with Nafath, fill in the form and attach your documents. It is free, and SAMA says bank complaints take about 5 business days.
Official websiteReport it to the police too
Cybercrime agencies in Saudi Arabia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Saudi Arabia (and Get Your Money Back).
Common questions about Saudi National Bank fraud
- What is the Saudi National Bank fraud helpline number?
- Saudi National Bank lists these numbers on its own website: Fraud reports and complaints (free, inside Saudi Arabia): 800 116 0131; Customer care: 920001000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Saudi National Bank?
- Call Saudi National Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Saudi National Bank will not help or refund me?
- In Saudi Arabia you can complain to SAMA (Saudi Central Bank): complaint against a financial institution. Details of what each one handles are on this page.
Other providers in Saudi Arabia
These contacts were read on Saudi National Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Saudi National Bank and cannot recover money. All Saudi Arabia providers are in Bank Fraud Help: Saudi Arabia.