Samoa: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Samoa.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Samoa.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Samoa
- We found no central-bank complaint service for Samoa, so keep a written record of every complaint you make to your bank.
Bank and payment fraud lines
ANZ Bank Samoa
Bank- Call centre (report misuse of your account):+685 69999(Mon–Fri 8am–5pm)
- After hours (cards and fraud):+685 800 199(After hours)
BSP Samoa (Bank of South Pacific)
Bank- Customer care, lost or stolen card:+685 66100
- After hours, lost or stolen card (BSP call centre in Papua New Guinea):+675 320 1212(After hours)
Email: [email protected]
National Bank of Samoa (NBS)
Bank- Customer care (digital banking: ext. 214):+685 26766(Mon–Fri 9am–4pm, Sat 8:30am–12:30pm)
Email: [email protected]
Digicel MyCash (Samoa)
Mobile money- Customer care (from a Digicel phone):123(8am–6pm)
- Customer care (other phones):+685 772 0000(8am–6pm)
Phone code: *888#: MyCash menu on feature phones (needs your PIN)
App or online: Sent money to the wrong number? Call 123 quickly; MyCash may reverse it if the money is still there.
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Samoa Commercial Bank, Vodafone Samoa M-Tala. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Samoa.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.