Mobile Wallet Fraud Help · Peru
Yape Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Yape, or money left your Yape account without your permission, contact Yape straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Yape’s official line below, or use help inside the official Yape app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Yape will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Peru, and keep screenshots of every message and payment.
Official Yape fraud contacts
Yape (BCP wallet)
Mobile money- Lost or stolen phone: call and say "Yape":1820
Know this about Peru
- 1820 is a shared line run by the Peruvian banks' association (ASBANC). One call can block your cards across banks, so use it first if you are unsure which number to call.
If Yape won’t help
Indecopi (consumer protection)
File a consumer claim if your bank or payment app does not answer your complaint in time.
Official websiteReport it to the police too
Cybercrime agencies in Peru lists who to report to.
These contacts were read on Yape’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Peru are in Bank Fraud Help: Peru, and every wallet is in Mobile Wallet Fraud Help.